Pilgrim operations
Manage registration, bookings, groups, guides, and pilgrim status from the first sale through departure.
For Tour Operators
Manage pilgrim journeys, travel logistics, and field operations in one workspace
HajjPath gives operators a connected system for registration, KYC, travel preparation, communication, and in-country coordination without spreadsheet drift or duplicated records.
Operator Capabilities
The workflows operators need before, during, and after travel
Built for teams that need to coordinate pilgrim readiness, logistics, communications, and field execution in one place.
Travel and logistics
Coordinate accommodation, flights, transport, luggage, and itinerary changes from one operator workflow.
KYC and communications
Keep documents ready, run KYC checks, and communicate with pilgrims through structured channels instead of scattered chats.
Field operations
Issue ID cards, respond to emergencies, monitor groups in the field, and keep support teams informed during Hajj.
Pilgrim Journey Flow
Coordinate the full operator journey without disconnected tools
From onboarding to in-country support, the operator workspace keeps the same pilgrim record connected throughout the season.
Sell and onboard
Capture pilgrim records, structure bookings, assign packages, and keep every traveler tied to the right guide and group.
Prepare and verify
Track KYC completion, review documents, issue IDs, and keep readiness visible before travel begins.
Coordinate travel
Manage accommodation, flights, transport, and luggage workflows without moving between disconnected tools.
Support pilgrims in the field
Handle alerts, communications, location-based coordination, and support incidents while the season is live.
Workspace Coverage
What operator teams manage in one system
- One workspace for package management, booking follow-up, and group coordination.
- Document management, KYC verification, and passport-readiness workflows for pilgrim teams.
- Travel coordination across accommodation, flights, transport, and luggage operations.
- Emergency alerts, ID cards, and field support workflows for guides and operations staff.
- SMS and structured notifications that reduce dependence on fragmented WhatsApp groups.
- Growth paths from smaller operators to enterprise teams with custom branding and integrations.
Deployment Paths
Choose the operator plan that matches your execution depth
Start with pilgrim coordination, then expand into KYC, travel logistics, field operations, and enterprise support as you grow.
Operator Free
For operators launching a Hajj operation with licensing applications, season visibility, authority policy access, pilgrim execution, and basic reporting.
$
0
/month
Up to 500 pilgrims • 10 users
- Core platform includes:
- License Applications & Renewals
- Season Visibility
- Authority Policy Access
- Pilgrim & Package Management
- Document Management
- KYC Verification
- Basic Reporting
Recommended
Operator Pro
For operators running full-season pilgrim operations across bookings, logistics, communications, billing, and field response.
$
299
/month
Up to 5,000 pilgrims • 50 users
- Everything in Operator Free, plus:
- Flights, Accommodation & Transport
- ID Cards, Luggage & Allocations
- Communication Hub with WhatsApp
- Department Workflows
- Billing Workspace
- Advanced Reporting
Operator Enterprise
For high-volume operators that need Saudi integrations, enterprise rollout support, branded delivery, and tailored controls.
Custom pricing
Unlimited pilgrims • Unlimited users
- Everything in Operator Pro, plus:
- Saudi Integration & API Access
- Custom Reporting
- Custom Branding & Domain
- Priority Support
- Migration & Onboarding
Need the right operator rollout path?
We can help you match the right package, travel, field operations, and support scope to your team.